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Eastern Iowa Light & Power values member privacy and protects personal information. 

Data is collected only for billing, account management, and service improvements, and is never shared without consent, except as required by law. 

Strong security measures are in place to prevent unauthorized access. 

Members can update their information or inquire about data usage at any time. For full details, visit the cooperative’s website.

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Terms in use

Member Privacy & Data Protection

Eastern Iowa Light and Power Cooperative (“Eastern Iowa REC”) is committed to protecting your privacy while accessing or using our website at www.easterniowa.com (“website”). As part of that commitment, this website privacy policy informs you how we collect, use and treat personal identifiable information you may provide through our website.  This policy only applies to information we obtain from you via the website – it does not apply to information we may collect from you via other means or offline such as via mail, phone or email. By accessing or through the use of our website you consent to the terms and conditions of this privacy policy. 

Information Collection, Use, and Sharing

When you request products, services, or information from, Eastern Iowa REC through this website, personally identifiable information such as your name, email address and phone number may be collected in order to complete the transaction. Failure to provide the requested information, however, may prevent delivery of the product, service or information requested. This information is voluntary. You can opt-out of providing your personally identifiable information by simply not providing it as requested. You can learn about alternatives to using this website by contacting us as described under the How You Can Contact Eastern Iowa REC section below.  Any personally identifiable information provided through this website can be reviewed and corrected.  If you wish to review or correct your personally identifiable information, please request and complete a Request to Review or Correct Personal Data, by calling 800.728.1242, or by contacting us as described under the How You Can Contact Eastern Iowa REC section below. Your information is used strictly for the purpose for which you contacted us.  

Eastern Iowa REC will not share your personally identifiable information with any nonaffiliated third-party, other than as necessary to fulfill your request except in the following circumstances: 

  1. Site Vendors – We employ other companies to perform functions on our behalf, such as hosting or maintaining the website, providing services related to the website, collecting information, or responding to your request.  We may need to share your information with these companies to perform their function but will take steps to prevent them from using your personal identifiable information for any other purpose.
  2. Question of Harm – We may reveal your information to attorneys, investigators or law enforcement agencies if we believe you are in risk of harm from others, or that you are (or will) harm or interfere with others or violate (either intentionally or unintentionally) our terms of use or violate legal rights.
  3. Legal – We may reveal your personal identifiable information to the extent we reasonably believe we are required to do so by law.

Data that is not personally identifiable may also be collected when you access our services, products or information. This data may include statistical information such as the pages on our website that you visit frequently.  This collection of information does not identify you by any personal information but as participation on the website.  If we combine non-personal information with personal information, such combined information will be treated as personal information for as long as it remains combined with your personal information. 

Eastern Iowa REC is the sole owner of the information collected on the website. Your information is not sold or released for marketing purposes.